FAMILYCALM SUPPORT

Help at
your own pace.

From the first setup to everyday breaks.
Find your next step here.

Need a hand?

Contact Bericode with the app version, device model and a short description of what happened. Do not send your parent passcode, email verification code, your child’s precise address or a usable QR invitation.

support@bericode.eu ↗

General enquiries

kontakt@bericode.eu ↗
How do we get started?

Set up the child’s app together with an adult. Approve Screen Time, choose apps and follow the connection guide to the child’s QR code. On the parent’s phone, choose Add a child device → Help me set up. After the first device, management is under Devices.

Does “Sent” mean “Completed”?

Sent means the task has been sent or is waiting for delivery. Completed appears only after the correct device acknowledges it. Screen lock, internet and system background rules can affect when new commands arrive. Saved breaks follow the device’s local schedule.

Why isn’t the location up to date?

Check the measurement time. Permissions, connectivity, GPS and system background rules can limit updates. An app that has been force-quit cannot be expected to provide a new location. Live is a time-limited session, not an emergency service.

How do I remove a device?

An adult selects Delete device under Devices. The child’s device must confirm removal of restrictions and the passcode binding. If the device is offline, the reset may remain pending. Sending a reset does not mean an unreachable device has already been cleared.

How does the subscription work?

The adult purchases access; children’s devices do not. Apple shows current prices and periods before purchase. Restore purchases using the paying Apple Account. Manage or cancel subscriptions with Apple; deleting the app or account does not automatically cancel a subscription.

Apple’s subscription guide ↗

Why isn’t the Safari word filter working?

First send the setting to the correct device, then enable the corresponding Safari content blocker in system settings. A Safari filter does not automatically read or filter private conversations in other apps.

FamilyCalm is coming to the App Store. This help describes the prepared app.